Refund policy
Refund Policy
At Oaza Winter Store, customer satisfaction is important to us. If you are not satisfied with your purchase, please contact us so we can assist you.
Returns
You may request a return within 14 days of receiving your order. The product must be unused, in its original condition, and, where applicable, in its original packaging.
Refunds
Once we receive and inspect the returned product, we will notify you whether your refund has been approved. If approved, the refund will be issued to the original payment method.
Depending on your payment provider or bank, it may take several business days for the refunded amount to appear in your account.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us at oazawinterstore@gmail.com as soon as possible. Please include your order number and photos of the product so we can review the issue and provide an appropriate solution.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions. Any such restrictions will be communicated where applicable.
Return Shipping
Unless the product is defective, damaged, or incorrect, return shipping costs may be the responsibility of the customer.
Contact Us
For any questions regarding returns or refunds, please contact:
Email: oazawinterstore@gmail.com
We reserve the right to review each return request in accordance with applicable consumer protection laws.
